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Ravelo House LLC / Legal

Policies & terms

Privacy Policy

Last updated: October 5, 2026

This Privacy Policy describes how Ravelo House LLC (“Ravelo House,” “we,” “us,” or “our”) handles personal information in connection with our website, business inquiries, purchases, and professional services. Our services include enterprise visual brand architecture, corporate identity and brand collateral, executive presentation systems, digital asset engineering, and strategic content operations.

1. Information covered by this policy

Depending on how you interact with us, personal information may include your name, business email, telephone number, organization, job title, billing details, correspondence, and project information. Materials submitted for a project may contain personal information, including executive portraits, biographies, presentation content, and details about employees, customers, or business partners.

Website and transaction systems may also process technical information such as IP addresses, browser and device information, page activity, cookies, and transaction records. The specific information processed depends on the features and integrations used.

2. How information is collected

Information may be provided directly when you contact us, request a proposal, purchase a service, submit project materials, or communicate during an engagement. Technical information may be collected through the website and its service providers. Business contacts may also be introduced by an authorized colleague or referral partner.

3. Purposes of processing

Responding to inquiries and evaluating project requirements.
Preparing proposals, statements of work, and service agreements.
Delivering, reviewing, and supporting commissioned work.
Administering payments, invoices, accounting, and transaction records.
Maintaining website functionality, security, and fraud prevention.
Meeting legal obligations and resolving contractual disputes.
Sending business updates or marketing communications where permitted by law and applicable consent preferences.

4. Legal bases where applicable

Where applicable data protection law requires a legal basis, processing may rely on performing a contract or taking requested pre-contractual steps, complying with legal obligations, consent, or legitimate interests such as responding to business inquiries and securing our services. Legitimate interests apply only where they are not overridden by your applicable rights.

5. Service providers and disclosures

Information may be disclosed as necessary to providers supporting website hosting, commerce, payment processing, communications, file storage, project delivery, accounting, and professional advice. Our storefront uses Shopify; information processed by Shopify is also subject to its applicable privacy terms.

Information may also be disclosed when required by law, to protect legal rights or security, or in connection with a business restructuring, subject to appropriate legal safeguards. A project agreement or data processing agreement may establish additional confidentiality and processing requirements.

6. Client materials and third-party information

Provide only information necessary for your project and ensure you have authority to share it. Do not submit passwords, payment card credentials, or sensitive personal information through ordinary project communications. If an engagement requires regulated or sensitive data, the handling requirements must be agreed in writing before transfer.

When we process personal information on a client's behalf, the applicable service agreement and any data processing agreement govern that processing. Requests concerning that information may need to be directed to the client responsible for it.

7. Cookies and privacy preferences

Cookies and similar technologies may support essential functionality and, depending on enabled integrations, analytics or advertising. Where required, non-essential technologies are subject to consent. You can manage cookies through available website privacy controls and your browser. Blocking certain technologies may affect website functionality.

8. Retention and security

Information should be retained only as long as reasonably necessary for the relevant service, contractual, accounting, legal, or dispute resolution purpose. Retention may vary by record type and engagement. Contact us to discuss deletion of project materials, subject to applicable obligations and agreed retention terms.

No internet transmission or storage system can be guaranteed completely secure. Appropriate confidentiality and security requirements for enterprise materials should be documented in the project agreement.

9. International processing

Service providers may process information outside your country. Where applicable law requires safeguards for international transfers, the relevant processing must be subject to a permitted transfer mechanism or other lawful basis.

10. Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information; restrict or object to processing; withdraw consent; or opt out of certain advertising, sale, or sharing activities where applicable. You may also have the right to appeal a decision or complain to a data protection authority.

Submit requests using the contact information below. We may need to verify your identity and authority. Rights are subject to legal exceptions. Marketing messages may also provide an unsubscribe option.

11. Children and external websites

Our services are intended for business customers, not children. If you believe a child has provided personal information, contact us. External websites linked from our website have their own privacy practices.

12. Updates and contact

We may update this policy to reflect changes in services or legal requirements. The date above identifies the latest revision. Material changes will be communicated where required by law.

For privacy inquiries, personal information requests, or concerns about this policy, contact us using the details below.

Ravelo House LLC

Phone: +13135248188

Email: support@ravelohouse.com

Address: 3601 Arapahoe Ave, Boulder, CO 80303

Terms of Service

Last updated: October 5, 2026

These Terms govern use of the Ravelo House LLC website and purchases of our professional services. A signed service agreement, proposal, or statement of work may contain additional terms and controls where it expressly conflicts with these Terms.

1. Business services and authority

Ravelo House LLC provides B2B visual communications services for technology, financial, and enterprise organizations. You must be legally capable of entering a contract and authorized to act for any organization you represent.

2. Service categories

Enterprise Brand Collateral & Visual Identity: brand governance guidelines, marketing collateral, and standardized sales assets.
Executive Presentation Architecture & Pitch Decks: investor presentations, C-suite reporting, and commercial sales systems.
Digital Asset Engineering & Media Optimization: corporate media processing, executive image optimization, and multi-format content.
Strategic Content Operations & Campaign Planning: campaign frameworks, distribution schedules, and visual messaging pipelines.

3. Scope and project formation

Deliverables, fees, timelines, revision allowances, file formats, dependencies, and acceptance criteria are those stated in the applicable service description or written project agreement. Work outside the agreed scope requires written approval and may involve additional fees and revised delivery dates.

If essential scope details are unclear at purchase, they must be confirmed before production begins. A website inquiry alone does not create a service engagement.

4. Client responsibilities

You are responsible for timely briefs, accurate source content, brand assets, approvals, and consolidated feedback. You must have the rights and permissions necessary for all supplied materials. Client delays, incomplete inputs, or changes in direction may affect scheduling and cost.

You remain responsible for reviewing final content, including names, financial figures, claims, disclosures, spelling, and regulatory requirements before publication or use.

5. Fees and payment

Prices, currency, applicable taxes, and payment milestones are stated at checkout or in the project agreement. Deposits and advance payments are credited toward the agreed services. Additional work and external expenses require authorization.

Overdue undisputed payments may result in suspension after notice, subject to the applicable agreement and law. Cancellation and refund treatment is described in our Refund Policy.

6. Revisions, delivery, and acceptance

Revisions are limited to the scope and allowance agreed for the engagement. New concepts, expanded formats, or changed objectives may be treated as additional work. Delivery dates depend on timely inputs and approvals unless otherwise agreed.

Any review period and acceptance procedure must be specified in the project agreement. Notify us promptly of a material discrepancy between a deliverable and the agreed scope so it can be assessed and addressed.

7. Intellectual property

Ownership and licensing of final deliverables are determined by the written project agreement. Do not assume that a purchase transfers every underlying right, working file, template, or production method. Any agreed transfer may be conditional on full payment.

Client materials remain owned by their respective rights holders. Third-party fonts, stock assets, software, and other licensed materials remain subject to their licenses. Our pre-existing tools, processes, reusable frameworks, and know-how are not transferred unless expressly agreed.

8. Confidentiality and portfolio use

Confidentiality requirements, approved collaborators, and handling of sensitive business materials should be documented in the service agreement or a separate nondisclosure agreement. Any use of confidential client work, names, or marks in a public portfolio requires appropriate client permission.

9. Appropriate use

You may not use the website or commission work for unlawful, fraudulent, infringing, or deceptive purposes; interfere with website security; or provide materials you are not authorized to use. We may decline or suspend an engagement where reasonably necessary to address such concerns, subject to contractual obligations.

10. Professional limitations

Our services are design, communication, and content services, not legal, financial, investment, or regulatory advice. We do not guarantee fundraising, sales, conversion rates, regulatory approval, or other business outcomes. Clients should obtain appropriate professional review for regulated or high-stakes communications.

11. Liability and mandatory rights

Any project-specific warranty, liability allocation, or limitation should be set out in the signed agreement. Neither these Terms nor a project agreement excludes rights or liabilities that cannot lawfully be excluded, including applicable mandatory consumer rights.

12. Cancellation and disputes

Either party may request termination under the applicable project agreement. Amounts owed for completed work, approved commitments, and any refund are assessed under that agreement and our Refund Policy.

Please contact us first to seek a good-faith resolution of a dispute. Governing law and forum, where agreed, are stated in the signed service agreement; otherwise applicable law determines them.

13. Changes and contact

Updated Terms apply prospectively and do not automatically amend an existing signed project agreement. Any material amendment to an active engagement requires the appropriate agreement of the parties.

For service questions, contractual inquiries, or concerns about these Terms, contact us using the details below.

Ravelo House LLC

Phone: +13135248188

Email: support@ravelohouse.com

Address: 3601 Arapahoe Ave, Boulder, CO 80303

Refund Policy

Last updated: October 5, 2026

This policy applies to professional services purchased from Ravelo House LLC, including brand collateral, executive presentations, digital asset production, and strategic content planning. These services generally involve customized work rather than physical goods. A signed project agreement may specify additional cancellation and refund terms, subject to applicable law.

1. Requesting cancellation

Contact us in writing as soon as you wish to cancel. Include your order or invoice reference, organization name, service purchased, and reason for the request. We will review the project status, completed work, and authorized commitments before confirming the financial outcome.

2. Before work begins

If cancellation is requested before any project work has begun and before authorized non-recoverable costs have been incurred, payments for the unperformed services will be refunded. Any separately agreed reservation or cancellation charge must have been disclosed and accepted in advance and must be lawful.

3. After work begins

For a cancellation after work begins, payments are reconciled against services actually performed and authorized non-recoverable expenses. This may include discovery, research, strategy, design development, production, and project management within the agreed scope.

Any remaining prepaid amount for unperformed services will be refunded, subject to the project agreement and applicable law. We will explain the basis of deductions. A deposit is not treated as automatically non-refundable merely because it is called a deposit.

4. Completed services and digital delivery

Completed services are not ordinarily refunded solely because of a later change of preference, unused deliverables, or a change in the client's business plans. This does not restrict remedies for non-performance, material defects, or rights provided by law.

5. Scope discrepancies and corrective work

If a deliverable materially differs from the agreed requirements, notify us promptly with a description of the issue. We will assess the concern against the agreed scope and, where appropriate, offer correction, re-performance, a proportionate refund, or another agreed remedy.

Requests for additional concepts or changes outside the original brief are scope changes rather than defects and may require a separate quote.

6. Delays and inability to deliver

If Ravelo House cannot perform an agreed service, prepaid fees for the unperformed portion will be refunded. Where client delays, missing materials, or late approvals interrupt a project, the parties should agree a revised schedule or close-out arrangement. Work already performed remains subject to payment.

7. Third-party costs

Approved third-party costs, such as licensed assets or specialist services, may be deducted only to the extent they were authorized, incurred for the project, and cannot reasonably be recovered. Any recovered amount will be included in the reconciliation.

8. Refund processing

Approved refunds are generally issued to the original payment method unless another lawful arrangement is agreed. We will confirm the amount and processing status. The time for funds to appear depends on the payment provider and financial institution.

If the original payment method is unavailable, contact us to arrange a secure alternative. Do not send payment credentials by email.

9. Rights to refunded deliverables

Rights to use work associated with a refunded or canceled engagement follow the project agreement and any written settlement. A refund does not itself grant ownership of drafts, source files, or third-party licensed materials.

10. Mandatory rights and contact

Nothing in this policy limits non-waivable rights under applicable law. If a consumer withdrawal or cancellation right applies, it takes precedence over conflicting contractual language.

For cancellation requests, refund inquiries, or questions about this policy, contact us using the details below. Please submit formal cancellation and refund requests by email or in writing.

Ravelo House LLC

Phone: +13135248188

Email: support@ravelohouse.com

Address: 3601 Arapahoe Ave, Boulder, CO 80303

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Products

Digital Asset Engineering & Media Optimization

Digital Asset Engineering & Media Optimization

$750.00
Enterprise Brand Collateral & Visual Identity

Enterprise Brand Collateral & Visual Identity

$1,500.00
Executive Presentation Architecture & Pitch Decks

Executive Presentation Architecture & Pitch Decks

$1,200.00
Strategic Content Operations & Campaign Planning

Strategic Content Operations & Campaign Planning

$1,000.00